What is FAQ? I know you all will think that what an easy question we are asking. It’s obvious that it is a section where the store admin displays the most commonly asked queries or doubts. So in this article, we are going to talk about the advantages of adding the FAQ page on the website.
As stated above FAQ page a section of your online store where you are allowed to add content which includes the most frequently asked question, of course, most common queries and concerns that customers have along with the answers listed with it. Merchant can write about the common doubts about products, or we can say about the business functions. So before customers directly contact you for any query, you have a chance to build such a FAQ page where most of the queries of customers has been solved by own.
So being an Ecommerce Merchant that too Magento you must have to utilize the benefits of Magento 2 Extensions. FAQ for Magento 2 will help store admin to keep their online stores more informative by adding and organizing FAQs in a systematic manner.
FAQs are the basic need in any of the E-commerce sites as it clears many of the doubts of customers in terms of the product return policy, refund policy, shopping policy, or any other relatable issues. This extension helps merchants to organize the FAQs and help customers to obtain the required information or details easily.
Reasons Why to Choose Magento 2 FAQ Extension:
Less Time to manage things
This extension helps admin to differentiate the questions in various different categories which directly allow customers to identify their queries and doubts as per the required category itself without going through each and every question. Admin can also organize the Frequently Asked Questions in a better and effective way so that customers find it more informative and descriptive too. This will simply save the time of an admin as customers will find all the basic doubts cleared on the FAQ page so admin need not answer the same doubts every time a new customer arrives.
Helps somewhat in improving SEO Rank
You all know how search engines work and because of too much information on the FAQ page helps you to improve your ranking factor also. Magento 2 FAQ is the perfect module to add to your website which allows you to add a huge amount of data about your products, policies, service, and many more which directly helps your business to be searched and found on search engines if it is keyword-rich content.
Customer Relationships get stronger
Make sure you update the regular content on your website because the customer always seeks quick help especially when they have doubts which need to be solved on an urgent basis. In this case, the FAQ page will be your savior because it directly saves the customers and your time on answering the same question every time, cut down the pre-purchase process, etc. So this will directly help to raise customer engagement and also helps in converting guest users into loyal customers.
Key Features:
Arrange the list of FAQs in more appropriate ways
Using this extension the FAQs can be displayed in a more informative way to the customers as it allows store merchant to provide a detail description of each and every question. An administrator can likewise characterize the question in different categories which help clients to distinguish the kind of uncertainty they have in a particular category group itself.
Quick Search Box
Admin can make this tool customer-friendly by using the main feature of this extension that is Quick Search box. Admin can simply add the search bar on top of the FAQ page where customers all allowed to browse their queries, doubts, and question by entering the keyword. The result related to the entered keyword will be displayed. This will be effective for customers as they need not visit the entire FAQ list.
Import FAQs
One place to manage things makes it easy for admin to save time. Admin can import FAQs in bulk directly on the page using MageAnts FAQ Extension and also check the uploaded data and record from the admin back end panel.
Promote other content in Static Blocks above FAQs
This extension allows admin to promote their products, services, or any other content about their store by displaying them using the feature of static of blocks. These static blocks can be added on the FAQ page above the FAQ list.
Use of paging feature to list FAQs
One of the key highlights of this extension is that it allows adding page number to FAQs while managing and listing them so that store owners need not list them all into one page.
Conclusion:
Still, there are many merchants who didn’t find the FAQ as a must-have module. But let us inform you that if you use this module strategically you will definitely find the positive results. Well organized and informative FAQ page will surely help in improving conversion rates, boost sales and many more other benefits.
Make sure you provide relevant information, instead of any unsure or wrong details you can add the questions asked by customers most of the time along with the respective answers. This will build trust between you and customers and simultaneously help to increase sales too.
Connect with MageAnts for more details and queries related to Magento 2.
